Billing Terms & Conditions
These payment terms outline how billing and payments are processed at Linentra. By placing an order on linentra.com, you accept the following terms.
1. Accepted Payment Methods
We offer secure and trusted payment methods to ensure a comfortable checkout experience. We currently accept:
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
All payments are processed in Australian dollars (AUD).
2. Payment Processing
- Full payment is required when placing an order.
- Orders are processed and shipped only after successful payment.
- In case of failed payment, the order will not be confirmed or fulfilled.
3. Prices, Currency, and Taxes
- All prices on the site are displayed in AUD.
- Prices include applicable taxes unless otherwise stated.
- Shipping costs and applicable taxes are clearly displayed in the cart before order confirmation.
- Price changes do not affect orders already placed and confirmed.
4. Secure Payment Processing
All transactions are processed using SSL encryption and certified payment gateways.
We do not store or have access to your payment card information after the order is completed.
5. Refunds and Payment Disputes
Refunds are processed in accordance with our Return and Refund Policy.
In case of payment disputes, your payment provider may initiate an investigation according to their procedures.
If you have questions about payment or invoices, please contact us first via email: hello@linentra.com, so we can assist you directly.
6. Fraud and Security Verification
- To protect customers and services, orders may be verified for potential fraud.
- In rare cases, we may request additional verification before fulfilling an order.
- If a transaction cannot be completed for security reasons, payment will be canceled or refunded.
7. Contact Information
Store Name: Linentra
Address: 9 Strathearn Rd, Forrestfield WA 6058, Australia
Email: hello@linentra.com
Phone: +61 3 4713 9582
Contact Form: Click here
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST
We typically respond to email messages within 24 hours (Mon–Fri) — weekend messages answered Monday.